LingLong AI Customer Service
AI customer service for 50+ Chinese commerce platforms: unified conversations, after-hours replies, refund recovery and local deployment on Windows.
- 50+ commerce platforms
- 7×24 always-on coverage
- <15s sales response target
Capabilities
One workspace for every storefront
Bring conversations from 50+ Chinese commerce platforms into one desktop workspace, while keeping each platform's workflow isolated and protected.
AI replies with business context
Answer product, logistics, promotion and after-sales questions from your own knowledge base. Complex cases keep their context when handed to a person.
Refund recovery that stops safely
Run configurable follow-up rounds after a refund request, and stop automatically when the buyer cancels, an agent takes over or the case changes.
Local deployment when privacy matters
Run the AI brain on your own Windows computer or server so sensitive conversations and customer data can remain inside your environment.
常见问题
How do I connect my online stores?
Install LingLong, choose a supported platform and sign in exactly as you normally would. No development work is required, and a typical store can be connected in a few minutes.
What can the AI customer service handle?
It can answer routine questions about products, prices, variants, delivery, promotions and after-sales rules. It can also understand order screenshots, then hand complex cases to a person with the conversation context intact.
How do you protect customer data?
Data is encrypted in transit and at rest. Businesses with stricter privacy requirements can choose local deployment so the AI runs on their own computer or server and conversation data stays in their environment.
How does refund recovery work?
When a buyer requests a refund, LingLong can send configurable recovery messages in several rounds. It stops automatically if the buyer cancels the request, an agent takes over or the case no longer requires follow-up.
What happens when nobody is online at night?
The AI remains available around the clock for standard product, delivery and support questions. Cases that need human judgment can be queued for the daytime team with full context.
Can the response style match our brand?
Yes. You can choose a friendly, professional or concise tone and import your own response templates so the AI follows your store's communication style.