AI that answers. Agents that deliver.

Customer care

One desk, every storefront

Stop switching between seller centers to find new messages.

Understands images

Product photos and screenshots are part of the conversation.

Replies with sources

Answers follow your category policies; unsure cases go to a person.

Knows when to hand off

Rules and service hours decide when a teammate steps in.

Promises become tickets

Commitments are tracked, reminded and escalated when overdue.

Take over anytime

Your teammate gets the request, order and next steps in one handoff.

Skills, workflows and agents

Show it twice. AI learns a skill.

Work in Qiaowu Browser as usual, for example booking a courier pickup. Do it again with another order and AI treats the differences as parameters, creating a reusable skill. Sites without an API work too, and passwords and payment details are masked while recording.

Let a workflow carry the order

An order-to-delivery workflow moves in stages: gather the requirements, quote from your product list and start work only after payment. Drafts and finals are reviewed one stage at a time, with the free revisions you choose. Price increases or breaking workflow updates wait for your approval.

Let agents carry it to delivery

Specialist agents follow the workflow they declare and deliver only to Qiaowu. Qiaowu checks the result, shares it with the customer and collects approval. OpenAI-compatible agents can join too.

Agents

Customer Service Agent

Answers with your product information and store policies, understands the images customers send, and turns commitments into tracked tickets. When it is unsure, it hands the conversation to a teammate with full context.

Product Design Agent

Creates white-background shots, multi-angle images, new layouts and detail close-ups from the customer’s own photos. The product itself is never redrawn by AI, so colours and details stay true. Drafts come first; finals follow payment.

Book OCR Agent

Turns book photos or PDFs into Word documents or plain text and returns them to the order workflow for the customer to review.

Qiaowu Assistant

Tell it what you need in plain words: look up records, review a customer’s timeline, start a product sync or run a skill you recorded. Messages to customers and anything that changes data wait for your approval.

Connect Your Agent

Any OpenAI-compatible agent service can join, as a quick synchronous call or a long-running job. Declare its inputs, stages and deliverables, register it, and Qiaowu handles the customer, payment, dispatching and delivery.

How skills are called

Called by name

The assistant hears “book a pickup for 2468” and fills in the “Book pickup” skill.

Approval

Changes follow the approval level you set; high-risk actions always need a person.

Real run

Opens the page in your own signed-in environment and verifies every step.

Receipt

Success, failure or a missing skill: every run reports back honestly.

Product family

Qiaowu Client

Qiaowu Client connects desktop seller apps. AI reads messages and replies inside the original windows, and a teammate can step in at any time.

Qiaowu Browser

Open seller centers side by side in isolated environments, so accounts never mix. Recorded skills are tested and executed here, with results sent back.

Qiaowu Core

Reads the conversation with products, orders and store knowledge, answers by category policy, and decides when to act on an order, open a ticket, hand work to an agent or bring in a person.

Everyday details

Learns your store

Documents, spreadsheets, images and videos become knowledge; good replies are turned into Q&A.

Reads images

Product photos and screenshots are understood before replying.

Recorded skills

Repeatable operations run in the right store, with a receipt every time.

Three work modes

Fully automatic, human-first with AI backup, or human-only with reminders.

Smart handoff

Rules and service hours decide when a teammate steps in, with context attached.

No empty promises

If AI claims an action that did not happen, the reply is replaced or handed off.

Safer wording

Blocked words are learned and rewritten; duplicate replies are stopped.

Lead capture

Contact details shared in chats can be pushed to your team’s group chat.

Product sync

Collect your own listings into the knowledge base as you launch.

Isolated accounts

Every storefront account runs in its own environment.

Service dashboard

Conversations, AI and human replies and AI success rate per store.

Offline alerts

Get a webhook or email when a storefront goes offline.

The Qiaowu philosophy

Reply with understanding

Use product information, order context and store knowledge to give relevant, grounded answers.

Turn know-how into skills

Make repeated operations reusable, so your team does not have to start from scratch.

Bring specialists together

The core coordinates agents, while the browser and client connect their work to your business.

Follow through on promises

Keep commitments in tracked tasks, with progress and exceptions visible to your team.

Turn experience into knowledge

Organize conversations and business experience into reusable knowledge and strategies for the next interaction.

Make room in your budget

Let AI handle repeatable support and skills reduce manual operations. Track usage and set budgets to manage your running costs.

International platforms

TikTok Shop

Availability depends on region, account and connected capabilities.

Shopee

Availability depends on region, account and connected capabilities.

Lazada

Availability depends on region, account and connected capabilities.

Temu

Availability depends on region, account and connected capabilities.

AliExpress

Availability depends on region, account and connected capabilities.

Amazon

Availability depends on region, account and connected capabilities.

常见问题

Which platforms are in the international edition?

The international platform set includes TikTok Shop, Shopee, Lazada, Temu, AliExpress and Amazon. Availability and actions vary by region, account and connected capabilities. Confirm your specific workflow before rollout.

How is this different from the domestic edition?

The domestic edition focuses on Chinese storefronts. The international edition has its own platform set and seller workflows. The product family and collaboration model are shared.

What is the difference between an agent and a skill?

An agent handles a specialist task, such as customer support, product imagery or document recognition. A skill is a sequence of operations you recorded in Qiaowu Browser; the assistant can call it by name, and anything that changes data waits for approval.

Can I connect an agent we already use?

Compatible services can be registered through the agent interface. Qiaowu reads the declared inputs, work stages and deliverables, then coordinates tasks and follows their status.

Can our team stay in control?

Yes. People can take over conversations with context preserved. Workflow rules determine where confirmation is needed and how exceptions are handled.

Where does our data go?

Deployment and data flow depend on the components and services you choose. Local deployment is available; connected external models and agents may receive the inputs needed for their tasks. Review the configured services with your team.